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Add2favorites |
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Whos online? |
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At present
85 visitors and
3 customers
online. |
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FAQs |
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- VOD download and video clip download
- How can I download the product I've bought?
- Can I watch the VOD films on an external DVD player?
- Why we use DivX for our VOD videos.
- Will I get support in English if I have a problem or a
question about your products?
- I would like to use a credit card for my order, how
will the charge be shown on my bill?
- I have placed an order. When will the package come and
who will deliver it?
- I have no Credit Card how can I pay?
- Will I receive an invoice at my home address!
- I have paid, but I can’t see the download button or the download file is not set to free!
- Date of Birth --- I have put all the required info in however it keeps coming back and advising to check my birthday
- VOD download and video clip download
You should use a high speed internet connection (DSL,
cable, T-Lan or satellite internet) so you can
download our movies or video clips in the shortest time possible. You
will get the link from the website where you can
download the videos usually 3 minutes after you have
submitted your payment. The
website with the link to the video is valid for 72
hours. If for some reason you cannot save the video to
your hard drive within this time, please contact us at info@empress-empire.com.
- How can I download the product I've bought?
After your payment please log into your user
account. Click on "My Konto" (My Account), then "Meine Bestellungen" (My Orders), and then the button "anzeigen" (show). At the bottom of the page you will find "Artikel herunterladen" (downloaded products). Click here on the product you have purchased. The download will then open automatically.
- Can I watch the VOD films on an external DVD player?
You can burn the downloaded videos directly to a CR-R
700 and watch them on all DVD players support the
DivX mode. If your DVD player does not support DivX
mode, then you can change the data into SVCD or VCD
mode.
- Why we use DivX for our VOD videos.
DivX is the mp3 for DVDs. The DivX format is of a
superior quality whereby data packets are very small.
DivX is supported by Windows Media Player and more and
more standard DVD players. You get high video quality
and small data packets, which insures the superior
quality.
- Will I get support in English if I have a problem or a
question about your products?
Certainly! We speak German, English, French and of
course Dutch. If you have a problem with our shop or
have a question about our products, please leave us a
message with a return phone number or Email. We will
contact you within 24 hours.
- I would like to use a credit card for my order, how
will the charge be shown on my bill?
Our partner for the credit card processing is "Inet
Cash". On your VISA or Mastercard bill you will see a
charge from RKV Medienverlag GmbH, a name which will
not give away the contents of your order!
- I have placed an order. When will the package come and
who will deliver it?
We do our best to process all orders within 24 hours.
Our partner firms responsible for delivery are DHL,
the Netherlands Postal Service, the German Postal
Service, and UPS. It can take 3-5 workdays (within the Netherlands, Germany, Switzerland, and other EU
countries) for the package to arrive. Overseas
packages usually take approximately 10 days. If you
don't receive your package within this time frame,
please contact us at info@empress-empire.com. The
processing of the order takes place after payment has
been received.
- I have no Credit Card how can I pay?
Please drop us a line, we send you detailed information how you can pay via bank transfer or Western Union - Will I receive an invoice at my home address!
No we will send you an invoice by email only. If you wish to have a printed invoice sent by postmail, Please contact us. - I have paid, but I can’t see the download button or the download file is not set to free!
Please check your IE Browser settings and switch it to:
“Setting your browser to always look for a new page:”
• With Internet Explorer open, click on the Tools menu at the top of the page.
• In that menu select Internet Options.
• A new window will open and in the middle of the page click on Settings under Temporary Internet files.
•Another window will open. Click on the button for Every Visit to the Page. This will tell your browser to always look for a new page instead of using the page that is in your cache.
Then click OK (example: http://www.empress-empire.com/help/iesettings.htm)
- Date of Birth --- I have put all the required info in however it keeps coming back and advising to check my birthday
The Form of Date of Birth in our Shop is in this way MM/DD/YYYY (eg. 05/21/1970) [only in the English Version] Important " / " between Month, Day, Year.
The Form at the Swisspay Payment (Credit Card Page) is a little bit different!!! It is in this way DD.MM.YYYY (e.g. 21.05.1970) " . " between Month, Day, Year
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